SHEQ Quality Procedures & Customer Commitments

Our SHEQ quality procedures incorporate our desire to provide a perfect delivery for all our customers; these commitments ensure we have a way of working to guarantee that our customers products are delivered on time and safely.

Collett Quality Standards & our SHEQ Procedures

Our company Quality philosophy of delivering safely, driving safety underpins our vision to be the best in the industry through safe working and delivering an exceptional experience for our customers.

SHEQ Quality is about the way we behave as a business, and provides a common set of principles that apply to everyone and to everything we do.

Our Philosophy

We strive to be the best - a company that goes the extra mile for our customers and the local communities within which we work. We take pride in our quality procedures and seeking new ways to improve what we do, acting with professionalism, honesty, safety and transparency to deliver each and every project ahead of our customers’ expectations.

Our Safety Guarantee for Customers Perfect Delivery

Our Customer Commitments

To provide focus to our Quality philosophy, we have identified five tangible measures which we call our Customer Commitments.  These Commitments are applicable to all our customers and identify five clear goals: to deliver safely, on-time, damage free and ultimately to have a delighted customer that would recommend us, based on the overall customer experience.  For a project to achieve perfect delivery, all five of the above Commitments must be achieved.

Customer Feedback

Part of what makes Collett different is the extent to which we use customer feedback to shape the experience we offer on our subsequent projects.  We’re not afraid to question the norm and will always value input from our customers.  We use customer feedback as part of the benchmark for measuring our performance, but it’s the ‘wow’ moments that we create for our customers that make our service unique.

Contact Us

Tel. +44 (0)8456 255 233

Victoria Terminal, Albert Road, Halifax, HX2 0DF
Mistral Point, AW Nielsen Road, Goole, DN14 6UE
Baltic House, Central Dock Road, Grangemouth, FK3 8TY
Valleymount House, Main Street, Blanchardstown, Dublin 15, Ireland, D15 CP5X

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